Conditions EN

1 Customer Service
1.1 Travel Agency – Sales
1.2 Ice Rental – Camper Iceland ehf
2 Nordic Guest House
3  Extras
3.1 Additional Driver
4 Luggage Storage
5 GPS Tracking
6 Environmental Fee
7 Pick Up / Drop Off / Opening Hours / Shuttle
7.1 Location
7.2 Vacation Start
7.3 Transfer / Shuttle / Tours
7.4 Opening Hours
8 Returning the Vehicle
8.1 Normal Drop Off
8.2 Damaged vehicle or Issues with the vehicle
8.3 Before the Drop Off
8.4 End Cleaning
9 Reservations
10 Seasons / calculation
11 Modification / Changes / Additions
12 Cancellations
13 Availability
14 Vehicle Type
15 Credit Card Required
16 Rental Extension
17 Vehicle Delivery
18 Upgrades
19 Malfunctions / Tires / Damages / Accidents and Theft
20 Driver’s License
21 Methods of Payment and Deposit
22 Driving Restrictions
23 Motor Homes & Camper Particularities
23.1 Streets and Weather
23.2 Camper & Motor Home quality
23.3 Rain & Dust
24 Fuel Price
25 Car Breakdown and renters responsibility
26 Instructions and Equipment
27 Cost of Damage and Replacement Vehicle
28 Car Replacement and renters responsibility
29 Transport of a Damaged Car
30 Tires
31 Vehicle Condition Report (VCR)
32 Gas Bottles (LP)
33 Third Party Liability
34 Collision Damage Waiver (CDW)
34.1 CDW BASIC
34.2 Other CDW Options
34.3 Third Party CDW / Insurances
34.4 CDW Details
35. Winter Rental Conditions
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1 Customer Service
1.1 Travel Agency – Sales
The Johnson Group GmbH takes care of your booking and assists you if any questions arise. When you arrive at the rental station the Team of Camper Iceland will greet you and perform a detailed instruction on your vehicle.

1.2 Ice Rental – Camper Iceland ehf
Ice Rental – Camper Iceland ehf is responsible for the maintenance of the
vehicle on spot. The team will give you a warm welcome and will assist you during the check-in procedure and vehicle self-instruct. The Reception Team is going to provide you all the necessary materials and assistance so you can learn yourself quickly and well about your vehicle. The Garage Team is responsible for the repairs and car preparation before your trip. Inside the vehicle you can find documents, that confirm legality and functionality of the vehicle and its equipment. After the pick-up procedure and full car deliverance vehicle becomes your full responsibility during the period of your trip. The Reception Team is going to deliver you a map containing list of the garages recognized by Ice Rental – Camper Iceland. List will contain full contact information with phone number and address of recognized garages. In case you would run into troubles with the car during your trip you should contact the nearest garage from the map right away. Please note, that services conducted by garages recognized by Ice Rental – Camper Iceland are considered additional service and will be charged additionally. For all the services on the road will be charged on spot, not in the reception and are not refundable.

2 Nordic Guest House
For the first and last night we recommend to overnight at the Nordic Guest House (built 2013). It uses the same reception as the rental station Camper Iceland and has been very popular for that reason. Check the details here: www.nordicguesthouse.is

3  Extras
Please book all extras in advance to insure availability and to profit from special online rates. Refer to the price list for detailed pricing. Details on each extras can be found on our homepage.

3.1 Additional Driver
All reservations must be under the lead driver’s name. The lead driver must be present at the time of rental and must be the main credit card holder. Additional drivers can be registered for an additional fee. All drivers must be registered on the rental agreement at the time of rental for them to be insured. Unregistered drivers are fully responsible for all damages while they are driving and all insurance is not applicable.

4 Luggage Storage
Our customers can leave their baggage at the rental station. This option is free of charge and has been popular for many years. After unpacking your luggage just ask someone at the reception to take care of it for you. Please do not leave any valuable assets in the luggage. We do not take any responsibility of this service.

5 GPS Tracking
The vehicle can be equipped with a GPS security devise. The GPS tracking unit is a device that uses the GPS to determine the precise location of a vehicle and to record the position. Neglect of the Icelandic traffic law can be reported to local authorities. Controlling the data is part of the check in process. The lessee will be held responsible if the vehicle was driven to fast and/or into areas prohibited by the lessor. The GPS tracking device is also a safety device. In case of a serious accident – like flip over – the device is going to call National Emergency Number (112) automatically providing your current position.

6 Environmental Fee
An environmental surcharge of 9 € applies to all rentals.

7 Pick Up / Drop Off / Opening Hours / Shuttle
7.1 Location
Pick up / drop off location Camper Iceland, approx 5km from the international airport in Keflavik. Reykjavik is approx 48km from Keflavik away.

Adress:

Camper Iceland & Nordic Guest House, Vesturbraut 10a, 230 Keflavík.

Opening hours pick up: 09.00 – 17.00

Opening hours drop off: 09.00 – 16.00*

24/7 service is possible – outside the opening hours, a after hour fee would apply.

*In case of a damage please check the emergency information in the reception
(during pick up).

7.2 Vacation Start
Camper Iceland wants to ensure that you leave as a happy customer. Very often our customers have special needs (extra covers, blankets, camping stuff, etc.) that are only available at the rental station in Keflavik. Please check your vehicle and it’s equipment before leaving the rental station in case something is missing or you need anything else feel free to contact our Reception Team.

7.3 Transfer / Shuttle / Tours
Camper Iceland offers two types of transfer / shuttle service. You can choose between the “Airport Meeting Point Shuttle Service” (provided during the opening hours) or the “Airport VIP pick up”. Check our webpage for details on our shuttle service and tours.

7.4 Opening Hours
We offer our service all days (incl. holidays) during the business hours. Pick up daily from 09:00 – 17:00. Drop off daily from 09:00 – 16:00.  Outside the opening hours an after hour fee applies.

8 Returning the Vehicle
8.1 Normal Drop Off
The vehicle is returned at our station at the same place it was picked up. The Reception Team is going to deliver free flyers, maps and all the necessary materials regarding your vehicle during the pick up procedure. (Please ask for a free map when picking up the vehicle). The drop off takes 20-60 minutes. In case of any issues it may take longer.

8.2 Damaged vehicle or Issues with the vehicle
In case of damages or breakdowns the customer should inform Ice Rental – Camper Iceland ehf (see above) at least 24h in advance to schedule a drop off. In case of damage – customers who are dropping off the vehicle during the week days should arrive between 09:00 and 12:00 o’clock. All customers who are dropping off either within working days or weekends / holidays are obligated to arrive at The Rental Station at least 3.5 hours before their flight back. A member of the Garage Team will welcome you at our Garage. A solution to all issues should be found on spot to avoid long lasting communications through mail or phone. If necessary estimation from the garage with CAPAC certificate will be provided.

8.3 Before the Drop Off
Make sure to clean the vehicle at the local gas station, empty the waste tanks at the appointed place and fill it up with gasoline /diesel. If you have stored your baggage at our station make sure to pick it up during office hours.

8.4 End Cleaning
For your convenience Camper Iceland offers an end cleaning for a surcharge. In case you forgot to empty the septic tank (toilet) Camper Iceland offers a cleaning service for a surcharge.

9 Reservations
We provide a very powerful booking system on our homepage. Our customers can check prices, generate quotes or send booking requests. All inquiries will be checked and confirmed as soon as possible.  Tour Operators and Travel Agents get one step further and can see our availability in a realtime surrounding. We recommend all agents to book their clients directly into the system. The real time reservation system shows the availability. If one category is fully booked please contact info@johnsongroup.ch for a possible free upgrade or rearranging bookings to make space.

10 Seasons / calculation
The season is defined by the exact date (not by the first or last rental date). The booking system counts in calendar days and not with the 24h system.

11 Modification / Changes / Additions
For changes, additions and modifications please contact us by email. A modification fee applies.

12 Cancellations
Camper Iceland should be advised of any cancellation of a booking as soon as possible. Please send us an email in case of cancellation because the online system does not offer a cancellation mode.

Camper Iceland can not be held responsible for any customer delay. Flight delays, other transportation delays, sickness or other reasons for either picking a vehicle up or dropping it off too late. We strongly recommend all customers to buy a local travel insurance.

All cancellations shall be sent in writing (f.e. E-Mail). Camper Iceland will confirm the cancellation and send a cancellation invoice. Reactivating a cancelled reservation is not possible and due to that fact it will be handled as a new booking. As soon as a booking is confirmed our cancelation policy applies immediately. Travel Agents that access our system directly are allowed  to cancel bookings for free within a 2 day notice (working days). Otherwise the following conditions apply:
Cancellation conditions
Until 50 days before beginning of rental 20% with a minimum of € 200 of rental price
Between 49 to 15 days before beginning of rental 50 % of rental price
Less than 15 days before beginning of rental 100 % of rental price
At rental day / day of pick up or by no show 100 % of rental price
Later changes are not permitted. Each rental amendment will be charged according to the valid price list. After conclusion of the contract the customer is not entitled to any changes with regard to begin of term of rental.

13 Availability
Camper Iceland reserves the right to substitute a comparable or superior vehicle at no cost to the customer. Such action by Camper Iceland does not constitute a breach of the vehicle conditions / contract and does not entitle the renter to any refund. If no alternative vehicle is available, Camper Iceland liability is limited to the return of all payments made. No additional costs (flight ticket, accommodation, lost tours) will be refunded.

14 Vehicle Type
The vehicles listed are examples only. Reservations are to be booked by vehicle category only, not a certain model of a vehicle. If the car confirmed is not available at the time of rental, we will provide a similar or superior vehicle at no extra cost. Downgrading the customer to smaller vehicle would entitle him to a refund down to the price of the lower class.

15 Credit Card Required
No rentals can take place without the main driver having a major credit card present. The card must be valid until at least one month after the vehicle return is scheduled. Pre paid cards will not be accepted.

16 Rental Extension
Should a renter wish to extend the rental, it is recommended that such a request is made at the Sales Team (info@johnsongroup.ch) as soon as possible so that every effort can be made to accommodate the request. Any extension of rental must be paid at local rates to the rental location before the extended rental period starts. In case of renter extending the rental without previous notice to the Sales Team / Rental Station, full daily charge plus 100% fee applies.

17 Vehicle Delivery
We undertake it’s utmost to provide the vehicle at the agreed time and to ensure that it meets the requirements made upon it. However, we cannot provide any compensation if the car delivery is late according to reservation. All rentals are on a daily basis and the renter will be compensated by late return instead.

18 Upgrades
Customer requesting upgrades will be charged the difference between the rate of the car group reserved and the rate of the car group requested.

19 Malfunctions / Tires / Damages / Accidents and Theft

19.1 Malfunctions
All the malfunctions, that appears on the road after full car deliverance (pick up procedure) are considered Customer’s responsibility. In case of malfunctions of the heating system, fridge, water pomp and other car and/or camper parts of the vehicle customer should contact the nearest garage from Camper Iceland recognized Garages map delivered during the pick up. Before contacting garage, the customer is advise to use video materials provided by Camper Iceland to double-check the turn on / turn off scheme of a certain functionality. Full cost of the repair and driving needs to be paid to the mechanic on the road, before the repair. Camper Iceland can not guarantee, that services of recognized Garages and service companies will be available outside of working hours (regular working hours: Monday – Friday from 9.00 to 17.00 o’clock).

19.2 Tires
All the tires, that car is equipped with and are present on the car at the time of deliverance are legal and functional. In case of the broken tire on the road – the customer is advise to repair the tire / change the tire with equipment provided with the car. As soon as tire is repaired / changed customer should go to the nearest facility presented on Camper Iceland recognized Garages map to change tire to fully functional new tire. If this is not going to be done, full new tire fee will be charged at the time of drop off. Camper Iceland can not guarantee, that services of recognized Garages and service companies will be available outside of working hours (working hours: Monday –Friday from 9.00 to 17.00 o’clock).

19.3 Damages
All the damages should be noticed to Camper Iceland Team right away either by
phone during opening hours (Monday – Friday from 9.00 to 17.00 o’clock) or to the address e-mail info@camper.is during weekends and holidays. All the damages caused by animals, weather conditions, road conditions, objects and usage of wrong fuel or other liquids are customer’s responsibility.

19.4 Accidents
In case of any accident with third party or object involved – customer is obligated to call police (Nation wide Emergency Number – 112), wait for police arrival and filling out the official Accident Report with police assistance. Arrival to the nearest Police Station instead is also appropriate behavior. In case of the damage cause by other driver, who escaped from the place of accident – the same procedure applies. All the accidents / damages without Accident Report made with police assistance will be considered invalid which will result in customer’s full responsibility.

19.5 Theft
Theft of the vehicle or any of its equipment / devices should be notice to Icelandic Police right away (Nation wide Emergency Number – 112). In other case vehicle and all the equipment / devices missing will be under appliance of full charge.

20 Driver’s License
The driver must present a valid driver’s license held for a minimum of one year at the time of rental. The Hirer and any other driver must be at least 20 years old. For vehicles above 3,5 tons the minimum age is 21 years. An International Driving Permit (IDP) / International Driving License (IDL) is also required if the national driver’s license is not in the Roman script. Please bear in mind that some of our vehicles require a higher drivers permission then B (EU).
The customer is responsible for the validity and type of drivers license. The Icelandic law is similar to the EU regulations in terms of drivers licenses. Please check our homepage for more details.

21 Methods of Payment and Deposit
No rentals can take place without the main driver having a major credit card present issued in his name. Acceptable credit cards are: MasterCard and Visa. Prepaid credit cards are not acceptable!
 An authorization from the credit card will be taken at the start of all rentals as a deposit even if the cost of the rental is covered by a voucher. This deposit may be used to cover the insurance excess and any extra charges such as petrol and traffic tickets.

Cash payment is not accepted at any time.
 It is essential to inform your clients accordingly. We will not rent cars without a credit card from the main driver or if the outstanding amount of the rental itself is outstanding.

Payment conditions:

immediately: 20% pre payment

30 days prior pick up date: final payment

The sales team will send the invoice by email, on the invoice you find the details for the wire transfer. We do also offer payment by credit card.

In case your local Travel Agent has not paid the rental in accordance to our conditions you will be charged for the rental.

22 Driving Restrictions
(Further area restrictions are at any time and expressly reserved)

In addition to all advisory by the Icelandic Road Administration all vehicles except the 4×4 models are not allowed to be driven on roads marked F on official maps as well as Kjölur (Road 35), 939 (Öxi), 520 (Dragafell), Kaldidalur (Road 550) and all non official roads. Should these restrictions be ignored, all insurances (Third Party Liability, CDW, etc.), shall be deemed, invalid. The driver will be held fully responsible in case of accidents or collision, including the cost of repair of the damaged vehicle and the cost of towing. In the event of violation of these provisions – even if no damage occurs – we will impose a fine. This does not affect the liability of the renter to pay for damages. Should a car be spotted on a road on which it is not allowed, a fine will be imposed by us – even if no damage occurred. The fine currently amounts to 1000 €. This fine does not affect the liability of the renter to pay for damages.

23 Motor Homes & Camper Particularities
23.1 Streets and Weather
The streets in Iceland can vary from one day to the next. The Icelandic Road Administration (also available online: Road and weather conditions) gives a detailed report on the current situation. At the same time the weather in Iceland can change rapidly especially during the winter month. We therefor strongly recommend checking the status of these homepages.

Actual Road Condition EN

23.2 Camper & Motor Home quality
Camper Iceland has it’s vehicles built by third party companies. We use reliable and good products to ensure customer satisfaction. Our customers have very different opinions about the manufacturer. It is very important for us to get informations about these products in order to improve the quality. Camper Iceland is known for the best service possible in the market. Help us keeping it that way.

23.3 Rain & Dust
Our vehicles are not 100% rain, dust, ash and sand proof. Motor Homes and Campers are never built to be airtight (breathing holes for electrical and gas equipment). Driving in dusty conditions could cause the vehicle to fill or leave traces of sand, dust or ash. Due to heavy wind and rainy conditions the vehicle could at some point get wet inside whether it is from condensation or effectively from rain.

We strongly recommend all customers to use the heating system and always leave a window open in the night to allow humidity to escape the vehicle.

Due to heavy dust, ash and sand (especially on gravel roads) locks can fill up with it and get clocked. We recommend just locking doors that actually allow access to the vehicle.

24 Fuel Price
All cars are rented with a full tank. If the car is not returned with a full tank Camper Iceland will charge a full tank for compensation. Prepaid fuel options are available at selected rental stations. Camper Iceland provides fuel discount card for certain gas stations for all customers as a sign of appreciation and high quality service.

25 Car Breakdown and renters responsibility
In the event that the vehicle malfunctions owing to wear or other reasons for which the renter is not responsible, Camper Iceland will supply him with another vehicle as soon as possible or ensure that a repair is to be completed as soon as possible at a location specified by Camper Iceland. The above does not affect the payment of the rent or any other charges payable by the renter hereunder. Camper Iceland pays no compensation in cases such as provided herein, neither for accommodation nor other things.

Malfunctioning gas heating, refrigerator, gas stoves, ovens (incl. microwave) and other motor home or camper equipment is not considered a breakdown. Such malfunctions must be repaired at Camper Iceland’s rental station (free of charge) or by a professional at your own risk and charge. Please check all equipment before leaving our rental station. In the event that the vehicle malfunctions for which the renter is not responsible Camper Iceland has 24 hours during the working days and up to 72 hours during the weekends and holidays to organize necessary repair / assistance.

26 Instructions and Equipment
The Reception Team will deliver to you all the necessary materials including
documentation, pictures, video and voice resources so you can teach yourself about your vehicle and try all of its facilities. Our Agents will assist you in any time needed and provide with necessary answers and help. It is crucial for your awareness about the vehicle and positive travel experience, that you will try all the functionalities yourself. You will be provided with the checklist so you will be sure, that you checked and tried all the car and camper necessary functionalities.
It is highly recommended for the customer to be equipped with the portable
electronic devices like laptops, smartphones and tablets so advantage of the materials given by the Reception Team can be taken during the whole period of the trip. It is crucial for the customer to recognize, that those materials are first line support and can be easy accessed using almost any multimedia device with stable Internet connection. Portable WI-FI providing Internet access around Iceland can be rented at the Rental Station during the pick up procedure. For the assurance of WI-FI device – we highly recommend to pre-book this extra during the booking process.

27 Cost of Damage and Replacement Vehicle
Damages are generally payable at the end of the rental. However, if a vehicle is so badly damaged that it will have to be replaced somewhere outside our Rental Station, Camper Iceland asks for settlement of the damage before a replacement car will be provided. The renter is responsible to inform Camper Iceland about any damages that have occurred to the vehicle. Camper Iceland may debit the renter’s bank or credit card for the rental charge and other costs payable by the renter, such as payments in respect of damage to the vehicle while in the possession of the renter. The time and terms of payment shall be the sole discretion of Camper Iceland. This right shall remain unaffected for 6 months following the return of the vehicle to the Camper Iceland. The cost of damage is determined by a price list available at all Camper Iceland locations. In the case of major damages not covered by insurance, e.g. water damage, the cost will be estimated at an authorized garage.
Spare parts are very expensive in Iceland due to import taxes, margins and the VAT of 24% (Subject to governmental law). Camper Iceland will charge all damages according to the price list provided or appointment by our business partners.
Unfortunately we cannot accept parts.

Camper Iceland reserves the right to provide the replacement car within up to 36 hours during the working days and up to 72 hours during the weekends and
holidays.

28 Car Replacement and renters responsibility
Replacing a damaged car is subject to availability. Sometimes replacing the damaged vehicle with the same type is not possible. Such action by Camper Iceland does not constitute a breach of the contract and does not entitle the renter to any refund. If no alternative vehicle is available, Camper Iceland has no liability for refund any cost inferred by the renter.

If the customer wrecks or damages a vehicle the repair could take several days. In this case the customer can rent a new vehicle at his own expense. Camper Iceland will not replace a wrecked or damaged car at it’s expense. A replacement vehicle will not be provided before the damage of the last provided vehicle has been settled.

29 Transport of a Damaged Car
Transporting a damaged car costs 3 €/km for the renter. There is always a minimum cost of 450 €/incident which the renter must cover.

30 Tires
Tires are always the renter’s liability. If tires go flat the renter is responsible for replacing the tire with same pattern and size at the nearest tire garage. On 2WD models a minimum of 2 tires must be replaces (l/r) and on 4WD models all 4 tires must be replaced. Otherwise the drivetrain could be damaged. In any case Camper Iceland must be contacted.

31 Vehicle Condition Report (VCR)
With every rental the customer receives a Vehicle Condition Report on which all damages are marked. The customer is asked to sign the VCR and is handed a copy of the report. He has then the opportunity to check the car and ask for amendments in case of any discrepancies to the VCR. A copy of the VCR is in the vehicle and another copy is attached to the rental agreement. Photos of the vehicle are taken during the pick up procedure with customer’s presence. All the photos are uploaded to the online drive and are accessible to the customer during the trip with the rights to view. Customer is not able to edit and / or delete photos. Access data for the online drive is provided with documentation during the pick up process. This prevents that the customer gets charged for damages he is not responsible for.

32 Gas Bottles (LP)
All our vehicles will be equipped with a minimum of one full gas bottle, depending on the vehicle type. If the vehicle is not returned with a full gas bottle the renter will be charged for it. Please refer to our price list for more details.

33 Third Party Liability
Third-party liability insurance and accident insurance for owner and driver consists of the amount stipulated by Icelandic law at any given time. The renter’s own risk (also termed as “deductible”, i.e. the amount that the renter has to cover himself towards the damage) with regard to damage to the vehicle amounts up to the full value of the vehicle.

34 Collision Damage Waiver (CDW)
34.1 CDW BASIC
Camper Iceland includes a basic CDW in the rental rate of all vehicle types. The self risk of the included CDW is 2800 € per incident. Please refer to the CDW Details below to read about what is included and what not.

34.2 Other CDW Options
Please check the CDW options: https://www.campericeland.is/en/rates/

34.3 Third Party CDW / Insurances
Camper Iceland does not recognize, advise or sell  any third party insurance. We strongly recommend that you fully understands the terms and conditions of any cover provided by such a third party provider before declining any of our services.

34.4 CDW Details
The CDW covers only the specific parts of the vehicle of Camper Iceland that you
have rented but not other vehicles or objects that our vehicle may have damaged during the rental period. Damages caused to other vehicles, objects or any other thing are subject to a 250€ fee per incident but do not exclude any further cost.
The CDW does NOT cover:
 Intentional damage or damage owing to gross negligence by the driver;
 Damages caused by car mistreatment due to lack of driving skills and technical knowledge
 Damages to the interior of the vehicle, including its equipment (only CDW Plus or higher);
 Damage resulting due to neglect of the traffic law f.e the driver being under the influence of alcohol, stimulants or sedatives, or otherwise incapable of controlling the vehicle in a secure manner;
 Damage owing to racing or test driving; damage owing to war, revolution, civil unrest or rioting;
damage inflicted by animals; holes burned into seats, carpets or mats; damage affecting only wheels, tires, suspension, batteries, glass and plexi glass.
 Windscreens (only CDW Premium and Super), radio receivers or loss by theft of parts of the vehicle and damage resulting there from;
 Damage caused by driving on rough road, such as damage to the Camper (4×4 models), it’s installation (chains), the vehicle’sTransmission, drive, steering equipment, breaks or other components in or attached to the chassis; damage to the chassis resulting from the vehicle bottoming on rough roads as a result of ridges left by road graders; stones lodged in the road surface or at the edge of the roadway. The same applies to damage from stones being thrown up and striking the underside of the vehicle during driving,
 Damage resulting from driving in places where the vehicle is not permitted to be driven, such as tracks, rough trails, in snowdrifts, on ice, across UN-bridged rivers or streams, on beaches, on causeways accessible only at low tide or in other off-road areas. However, compensation will be paid for damage resulting from the driver being forced to leave the roadway, e.g. for roadside repairs.
 Damage to 2WD vehicles that occur during driving on roads marked F on official maps or forbid within the contents of this document;
 Damage caused by sand, gravel, ash, pumice, or other earth material being blown onto the vehicle (only CDW Premium and Super);
 Water damage to the vehicle; also damage caused by sea spray/seawater if the vehicle is transported by sea;
 If the vehicle is driven with a unsuitable or invalid drivers license.

35. Winter Rental Conditions
All our vehicle categories are available the whole year. From October until April all our vehicles are equipped with Winter tires.