35. Winter Rental Conditions ——————————-
The Camper Iceland GmbH takes care of your booking and assists you if any questions arise. When you arrive at the rental station the Team of Camper Iceland will greet you and perform a detailed instruction on your vehicle.
Camper Iceland ehf is responsible for the maintenance of the vehicle on spot. The team will give you a warm welcome and will assist you during the check-in procedure and vehicle self-instruct. The Reception Team is going to provide you all the necessary materials and assistance so you can learn yourself quickly and well about your vehicle. The Garage Team is responsible for the repairs and car preparation before your trip. Inside the vehicle you can find documents, that confirm legality and functionality of the vehicle and its equipment. After the pick-up procedure and full car deliverance vehicle becomes your full responsibility during the period of your trip. The Reception Team is going to deliver you a map containing list of the garages recognized by Camper Iceland ehf. List will contain full contact information with phone number and address of recognized garages. In case you would run into troubles with the car during your trip you should contact the nearest garage from the map right away. Please note, that services conducted by garages recognized by Camper Iceland ehf are considered additional service and will be charged additionally. For all the services on the road will be charged on spot, not in the reception and are not refundable.
Please book all extras in advance to insure availability and to profit from special online rates. Our online reservation system can be accessed after the reservation to add extras. Refer to the price list for detailed pricing. Details on each extras can be found on our homepage.
All reservations must be under the lead driver’s name. The lead driver must be present at the time of rental and must be the main credit card holder. Additional drivers can be registered for an additional fee. All drivers must be registered on the rental agreement at the time of rental for them to be insured. Unregistered drivers are fully responsible for all damages while they are driving and all insurance is not applicable.
Our customers can leave their baggage at the rental station. This option is free of charge and has been popular for many years. After unpacking your luggage just ask someone at the reception to take care of it for you. Please do not leave any valuable assets in the luggage. We do not take any responsibility of this service.
The vehicle can be equipped with a GPS security devise. The GPS tracking unit is a device that uses the GPS to determine the precise location of a vehicle and to record the position. Neglect of the Icelandic traffic law can be reported to local authorities. Controlling the data is part of the check in process. The lessee will be held responsible if the vehicle was driven to fast and/or into areas prohibited by the lessor. The GPS tracking device is also a safety device. In case of a serious accident – like flip over – the device is going to call National Emergency Number (112) automatically providing your current position.
Pick up / drop off location Camper Iceland, approx 5km from the international airport in Keflavik. Reykjavik is approx 48km from Keflavik away. Adress: Camper Iceland Fuglavík 18, 230 Reykjanesbær. Opening hours pick up: 10.00 – 16.00 Opening hours drop off: 10.00 – 16.00* 24/7 service is possible – outside the opening hours and on public holidays, a fee would apply. *In case of a damage please check the emergency information in the reception (during pick up).
Camper Iceland wants to ensure that you leave as a happy customer. Very often our customers have special needs (extra covers, blankets, camping stuff, etc.) that are only available at the rental station in Keflavik. Please check your vehicle and it’s equipment before leaving the rental station. In case something is missing or you need anything else feel free to contact our Reception Team.
Camper Iceland offers the “Airport Meeting Point Shuttle Service” (provided 24/7). Check our webpage for details on our shuttle service and tours.
We offer our service all days (incl. holidays). Pick up daily from 10:00 – 16:00. Drop off daily from 10:00 – 16:00. Outside the opening hours and on public holidays a fee applies.
The vehicle is returned at our station at the same place it was picked up. The Reception Team is going to deliver free flyers, maps and all the necessary materials regarding your vehicle during the pick up procedure. (Please ask for a free map when picking up the vehicle). The drop off takes 20-60 minutes. In case of any issues it may take longer.
In case of damages or breakdowns the customer should inform Camper Iceland ehf (see above) at least 24h in advance to schedule a drop off. In case of damage – customers who are dropping off the vehicle during the week days should arrive between 10:00 and 12:00 o’clock. All customers who are dropping off either within working days or weekends / holidays are obligated to arrive at The Rental Station at least 3.5 hours before their flight back. A member of the Garage Team will welcome you at our Garage. A solution to all issues should be found on spot to avoid long lasting communications through mail or phone. If necessary estimation from the garage with CAPAC certificate will be provided.
Make sure to clean the vehicle at the local gas station, empty the waste tanks at the appointed place and fill it up with gasoline /diesel. If you have stored your baggage at our station make sure to pick it up during office hours.
The vehicle has to be clean (inside and outside) the toilet cassette has to be empty and clean). For your convenience Camper Iceland offers an end cleaning for a surcharge. In case you forgot to empty the septic tank (toilet) Camper Iceland offers a cleaning service for a surcharge.
Our system allows you to add extras at any time by accessing it online. For changes, additions and modifications sent by email a modification fee of €49 applies. Changing the pick up or drop off time is free of charge and can be done by email. Changing the booking dates is only possible within the period the vehicle is originally booked f.e. if you arrive a day later or have to leave a day earlier. A change like that is subject to the modification fee. Changing the booking dates of the whole rental is not possible, please refer to section 12. Cancellations.
Cancellation conditions until 31.10.2020
- Until 50 days before beginning of rental 20% with a minimum of € 200 of rental price
- Between 49 to 15 days before beginning of rental 50 % of rental price
- Less than 15 days before beginning of rental 100 % of rental price
- At rental day / day of pick up or by no show 100 % of rental price
Later changes are not permitted. Each rental amendment will be charged according to the valid price list. After conclusion of the contract the customer is not entitled to any changes with regard to begin of term of rental.
Cancellation conditions from 01.11.2020
As soon as we have received full payment for the reservation our sales team allocates the vehicle and changes the status of the reservation to a confirmed booking. Please make sure that your payment has arrived at our bank account or been paid by credit card no later than 30 days prior to the pick up. If the amount has not been paid by that time we consider the reservation cancelled, 100% fee of the full rental amount applies. The confirmed booking can be cancelled per email, 100% cancellation fee applies.
Rebooking / new booking
If you have to rebook a vehicle f.e. because you want to delay the trip for one week or a year the old reservation will be cancelled and the reservation fee of €290 applies. When rebooking make sure to let us know, we will deduct 50% of the first reservation fee upon request. The rebooking fee will save you €145 of your next booking.
In all cases
A booking is considered cancelled once we have confirmed it. Camper Iceland can not be held responsible for any customer delay f.e. flight delays, other transportation delays, sickness, or any other reasons. We strongly recommend all customers to buy a local travel insurance and check the small print for the exact conditions. All cancellations shall be sent in writing (f.e. E-Mail). Camper Iceland will confirm the cancellation and send a cancellation invoice. Reactivating a cancelled reservation is not possible and due to that fact it will be handled as a new booking. As soon as a booking is confirmed our cancellation policy applies immediately.
Camper Iceland reserves the right to substitute a comparable or superior vehicle at no cost to the customer. Such action by Camper Iceland does not constitute a breach of the vehicle conditions / contract and does not entitle the renter to any refund. If no alternative vehicle is available, Camper Iceland liability is limited to the return of all payments made. No additional costs (flight ticket, accommodation, lost tours) will be refunded.
The vehicles listed are examples only. Reservations are to be booked by vehicle category only, not a certain model of a vehicle. If the car confirmed is not available at the time of rental, we will provide a similar or superior vehicle at no extra cost. Downgrading the customer to smaller vehicle would entitle him to a refund down to the price of the lower class.
No rentals can take place without the main driver having a major credit card present. The card must be valid until at least one month after the vehicle return is scheduled. Pre paid cards will not be accepted.
Should a renter wish to extend the rental, it is recommended that such a request is made at the Sales Team (email@example.com) as soon as possible so that every effort can be made to accommodate the request. Any extension of rental must be paid at local rates to the rental location before the extended rental period starts. In case of renter extending the rental without previous notice to the Sales Team / Rental Station, full daily charge plus 100% fee applies.
We undertake it’s utmost to provide the vehicle at the agreed time and to ensure that it meets the requirements made upon it. However, we cannot provide any compensation if the car delivery is late according to reservation. All rentals are on a daily basis and the renter will be compensated by late return instead.
Customer requesting upgrades will be charged the difference between the rate of the car group reserved and the rate of the car group requested.
All the malfunctions, that appears on the road after full car deliverance (pick up procedure) are considered Customer’s responsibility. In case of malfunctions of the heating system, fridge, water pomp and other car and/or camper parts of the vehicle customer should contact the nearest garage from Camper Iceland recognized Garages map delivered during the pick up. Before contacting garage, the customer is advise to use video materials provided by Camper Iceland to double-check the turn on / turn off scheme of a certain functionality. Full cost of the repair and driving needs to be paid to the mechanic on the road, before the repair. Camper Iceland can not guarantee, that services of recognized Garages and service companies will be available outside of working hours (regular working hours: Monday – Friday from10.00 to 16 o’clock).
All the tires, that car is equipped with and are present on the car at the time of deliverance are legal and functional. In case of the broken tire on the road – the customer is advise to repair the tire / change the tire with equipment provided with the car. As soon as tire is repaired / changed customer should go to the nearest facility presented on Camper Iceland recognized Garages map to change tire to fully functional new tire. If this is not going to be done, full new tire fee will be charged at the time of drop off. Camper Iceland can not guarantee, that services of recognized Garages and service companies will be available outside of working hours (working hours: Monday –Friday from 10.00 to 16.00 o’clock).
All the damages should be noticed to Camper Iceland Team right away either by phone during opening hours (Monday – Friday from 10.00 to 16.00 o’clock) or to the address e-mail firstname.lastname@example.org during weekends and holidays. All the damages caused by animals, weather conditions, road conditions, objects and usage of wrong fuel or other liquids are customer’s responsibility.
In case of any accident with third party or object involved – customer is obligated to call police (Nation wide Emergency Number – 112), wait for police arrival and filling out the official Accident Report with police assistance. Arrival to the nearest Police Station instead is also appropriate behavior. In case of the damage cause by other driver, who escaped from the place of accident – the same procedure applies. All the accidents / damages without Accident Report made with police assistance will be considered invalid which will result in customer’s full responsibility.
Theft of the vehicle or any of its equipment / devices should be notice to Icelandic Police right away (Nation wide Emergency Number – 112). In other case vehicle and all the equipment / devices missing will be under appliance of full charge.
The driver must present a valid driver’s license held for a minimum of one year at the time of rental. The Hirer and any other driver must be at least 20 years old. For vehicles above 3,5 tons the minimum age is 21 years. The maximum age is 75 years. A “under/overage” fee (<25/>75)applies. An International Driving Permit (IDP) / International Driving License (IDL) is also required if the national driver’s license is not in the Roman script. Please bear in mind that some of our vehicles require a higher drivers permission then B (EU). The customer is responsible for the validity and type of drivers license. The Icelandic law is similar to the EU regulations in terms of drivers licenses. Further information:Please check our homepage for more details.
No rentals can take place without the main driver having a major credit card present issued in his name. Acceptable credit cards are: MasterCard and Visa. Prepaid credit cards are not acceptable! An authorization from the credit card will be taken at the start of all rentals as a deposit even if the cost of the rental is covered by a voucher. This deposit may be used to cover the insurance excess and any extra charges such as petrol and traffic tickets. Cash payment is not accepted at any time. It is essential to inform your clients accordingly. We will not rent cars without a credit card from the main driver or if the outstanding amount of the rental itself is outstanding.
Payment conditions: Bookings with 10% early bird: due date = 31th of December 2019 Bookings with 5% early bird: due date = 31th of January 2020. Bookings with any other discount: due date = immediately. Bookings without discount: Pre Payment of 20% has to be paid immediately, Final Payment: 30 days prior pick up date. In case of bookings made within 30 days prior to departure, as well as arrangements with booking discounts, the total amount of the invoice has to be paid when the definite booking is made. The sales team will send the invoice by email, on the invoice you find the details for the wire transfer and the payment by credit card. In case your local Travel Agent has not paid the rental in accordance to our conditions you will be charged for the rental.
(Further area restrictions are at any time and expressly reserved) In addition to all advisory by the Icelandic Road Administration all vehicles except the 4×4 models are not allowed to be driven on roads marked F on official maps as well as Kjölur (Road 35), 939 (Öxi), 520 (Dragafell), Kaldidalur (Road 550) and all non official roads. Should these restrictions be ignored, all insurances (Third Party Liability, CDW, etc.), shall be deemed, invalid. The driver will be held fully responsible in case of accidents or collision, including the cost of repair of the damaged vehicle and the cost of towing. In the event of violation of these provisions – even if no damage occurs – we will impose a fine. This does not affect the liability of the renter to pay for damages. Should a car be spotted on a road on which it is not allowed, a fine will be imposed by us – even if no damage occurred. The fine currently amounts to 1000 €. This fine does not affect the liability of the renter to pay for damages.
The streets in Iceland can vary from one day to the next. The Icelandic Road Administration gives a detailed report on the current situation. At the same time the weather in Iceland can change rapidly especially during the winter month. We therefor strongly recommend checking the status of these homepages. On our support page you can access useful links: https://support.campericeland.is/
Camper Iceland has it’s vehicles built by third party companies. We use reliable and good products to ensure customer satisfaction. Our customers have very different opinions about the manufacturer. It is very important for us to get informations about these products in order to improve the quality. Camper Iceland is known for the best service possible in the market. Help us keeping it that way.
Our vehicles are not 100% rain, dust, ash and sand proof. Motor Homes and Campers are never built to be airtight (breathing holes for electrical and gas equipment). Driving in dusty conditions could cause the vehicle to fill or leave traces of sand, dust or ash. Due to heavy wind and rainy conditions the vehicle could at some point get wet inside whether it is from condensation or effectively from rain. We strongly recommend all customers to use the heating system and always leave a window open in the night to allow humidity to escape the vehicle. Due to heavy dust, ash and sand (especially on gravel roads) locks can fill up with it and get clocked. We recommend just locking doors that actually allow access to the vehicle.
All cars are rented with a full tank. If the car is not returned with a full tank Camper Iceland will charge a full tank for compensation. Prepaid fuel options are available at selected rental stations. Camper Iceland provides fuel discount card for certain gas stations for all customers as a sign of appreciation and high quality service.
In the event that the vehicle malfunctions owing to wear or other reasons for which the renter is not responsible, Camper Iceland will supply him with another vehicle as soon as possible or ensure that a repair is to be completed as soon as possible at a location specified by Camper Iceland. The above does not affect the payment of the rent or any other charges payable by the renter hereunder. Camper Iceland pays no compensation in cases such as provided herein, neither for accommodation nor other things. Malfunctioning gas heating, refrigerator, gas stoves, ovens (incl. microwave) and other motor home or camper equipment is not considered a breakdown. Such malfunctions must be repaired at Camper Iceland’s rental station (free of charge) or by a professional at your own risk and charge. Please check all equipment before leaving our rental station. In the event that the vehicle malfunctions for which the renter is not responsible Camper Iceland has 24 hours during the working days and up to 72 hours during the weekends and holidays to organize necessary repair / assistance.
The Reception Team will deliver to you all the necessary materials including documentation, pictures, video and voice resources so you can teach yourself about your vehicle and try all of its facilities. Our Agents will assist you in any time needed and provide with necessary answers and help. It is crucial for your awareness about the vehicle and positive travel experience, that you will try all the functionalities yourself. You will be provided with the checklist so you will be sure, that you checked and tried all the car and camper necessary functionalities. It is highly recommended for the customer to be equipped with the portable electronic devices like laptops, smartphones and tablets so advantage of the materials given by the Reception Team can be taken during the whole period of the trip. It is crucial for the customer to recognize, that those materials are first line support and can be easy accessed using almost any multimedia device with stable Internet connection. Portable WI-FI providing Internet access around Iceland can be rented at the Rental Station during the pick up procedure. For the assurance of WI-FI device – we highly recommend to pre-book this extra during the booking process.
Damages are generally payable at the end of the rental. However, if a vehicle is so badly damaged that it will have to be replaced somewhere outside our Rental Station, Camper Iceland asks for settlement of the damage before a replacement car will be provided. The renter is responsible to inform Camper Iceland about any damages that have occurred to the vehicle. Camper Iceland may debit the renter’s bank or credit card for the rental charge and other costs payable by the renter, such as payments in respect of damage to the vehicle while in the possession of the renter. The time and terms of payment shall be the sole discretion of Camper Iceland. This right shall remain unaffected for 6 months following the return of the vehicle to the Camper Iceland. The cost of damage is determined by a price list available at all Camper Iceland locations. In the case of major damages not covered by insurance, e.g. water damage, the cost will be estimated at an authorized garage. Spare parts are very expensive in Iceland due to import taxes, margins and the VAT of 24% (Subject to governmental law). Camper Iceland will charge all damages according to the price list provided or appointment by our business partners. Unfortunately we cannot accept parts. Camper Iceland reserves the right to provide the replacement car within up to 36 hours during the working days and up to 72 hours during the weekends and holidays.
Replacing a damaged car is subject to availability. Sometimes replacing the damaged vehicle with the same type is not possible. Such action by Camper Iceland does not constitute a breach of the contract and does not entitle the renter to any refund. If no alternative vehicle is available, Camper Iceland has no liability for refund any cost inferred by the renter. If the customer wrecks or damages a vehicle the repair could take several days. In this case the customer can rent a new vehicle at his own expense. Camper Iceland will not replace a wrecked or damaged car at it’s expense. A replacement vehicle will not be provided before the damage of the last provided vehicle has been settled.
Transporting a damaged car costs 3 €/km for the renter. There is always a minimum cost of 450 €/incident which the renter must cover.
Tires are always the renter’s liability. If tires go flat the renter is responsible for replacing the tire with same pattern and size at the nearest tire garage. On 2WD models a minimum of 2 tires must be replaces (l/r) and on 4WD models all 4 tires must be replaced. Otherwise the drivetrain could be damaged. In any case Camper Iceland must be contacted.
With every rental the customer receives a Vehicle Condition Report on which all damages are marked. The customer is asked to sign the VCR and is handed a copy of the report. He has then the opportunity to check the car and ask for amendments in case of any discrepancies to the VCR. A copy of the VCR is in the vehicle and another copy is attached to the rental agreement. Photos of the vehicle are taken during the pick up procedure with customer’s presence. All the photos are uploaded to the online drive and are accessible to the customer during the trip with the rights to view. Customer is not able to edit and / or delete photos. Access data for the online drive is provided with documentation during the pick up process. This prevents that the customer gets charged for damages he is not responsible for.
All our vehicles will be equipped with a minimum of one full gas bottle, depending on the vehicle type.
Third-party liability insurance and accident insurance for owner and driver consists of the amount stipulated by Icelandic law at any given time. The renter’s own risk (also termed as “deductible”, i.e. the amount that the renter has to cover himself towards the damage) with regard to damage to the vehicle amounts up to the full value of the vehicle.
Camper Iceland includes a basic CDW in the rental rate of all vehicle types. The self risk of the included CDW is 2800 € per incident. Please refer to the CDW Details below to read about what is included and what not.
34.2 Other CDW Options Please check the CDW options: https://www.campericeland.is/insurance-options/
Camper Iceland does not recognize, advise or sell any third party insurance. We strongly recommend that you fully understands the terms and conditions of any cover provided by such a third party provider before declining any of our services.
The CDW covers only the specific parts of the vehicle of Camper Iceland that you have rented but not other vehicles or objects that our vehicle may have damaged during the rental period. Damages caused to other vehicles, objects or any other thing are subject to a 250€ fee per incident but do not exclude any further cost. The CDW does NOT cover: A. Off-road driving, such as on tracks and rough trails, beaches, etc. B. Driving across rivers or any kind of water course, C. Intentional acts or gross negligence, D. Use of intoxicants by the driver, E. Vehicle use that contravenes Icelandic law and/or the provisions of this lease. F. Driving on roads marked F on official maps as well as 35 (Kjölur), 550 (Kaldidalur), 939 (Öxi), 520 (Dragafell) and as well all back roads (except 4WD vehicles), G. Driving on closed roads including roads open at own risk. Driving in snowdrifts and ice, H. Driving in windy conditions (over 20m/sec) I. Intentional damage or damage due to gross negligence on the part of the driver, J. Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner, K. Damage due to race or test driving, L. Damage due to break ins, war, riots, civil disturbances, strike actions or other similar incidents, M. Damage due to nuclear power, radiation or radioactive materials, as well as to loss or damage resulting from volcanic eruptions, earthquakes, landslides, avalanches or other natural disasters, N. Damage done by animals, O. Holes burned into seats, carpets, or mats, P. Damage affecting wheels, bolts, tires, suspension, batteries, glass, radios, or loss by theft of parts of the vehicle and damage resulting from this, Q. Any form of damages to the undercarriage of the vehicle and tires when the underside of the vehicle scrapes the road during driving, such as on ridges left by road levelers, speed bumps, stock grids, holes in the tarmac, protruding rocks or rough terrain, whether it be on off-road conditions and tracks or not. R. Breakdown of axles, suspension, gear box (transmission), drive, battery and other parts in or attached to the vehicle undercarriage as well as damages due to the engine’s melt-down. The same applies to damage from stones being thrown up and striking the underside of the vehicle during driving. S. Loss or damage due to normal conduct, such as smoking, cooking and the consumption of food and drink in the vehicle, damages caused by loose cargo such as cases, food, bottles or any other belongings, T. Loss or damage caused by the theft, loss or damage to the vehicle’s keys. U. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs. V. Damage caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle or into the back of heating systems, refrigerators and other equipment. W. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater. X. RV, Camper and Motor Home interior such as damages to: tables, doors, windows, hatches, curtains, benches, chairs, closets, toilets, heating systems, water pipes, door handles, locks, keys, cushions, pads, camping kits, extras of all types, hinges, joints, electrical devices, mattresses, beds etc. (Only insured by Plus, Premium or Super CDW). Y. Windscreens (front window), windows and hatches (only covered by Premium and Super CDW). 35. Winter Rental Conditions All our vehicle categories are available the whole year. Mandatory Winter Tires (01.11. – 14.04.) for all vehicle categories are subject to a extra fee.