We are receiving E-Mails from concerned clients in regards to the WOW Air situation. As you might have read WOW Air stopped operating this morning. There will not be anymore WOW Air flights and nobody is taking over the flights. If you have booked a flight with WOW Air here is what we recommend that you do and do it quickly:
Did you book directly with WOW Air?
Call your Credit Card company or Bank and seek their assistance to get your money back because you will obviously not get the service as promised by WOW Air. Also check if you have some kind of insurance that would cover the loss if you cannot get the money back. Examples would be insurances provided by credit Card companies, third party and sometimes people even have travel insurances in a package deal they made with their insurance company.
Did you book with a travel Agent?
The first step is to contact your travel agent and ask for a solution. A solution could be another flight is provided or you get the money back. Travel Agents should have received the letter from the Icelandic government (see below) and are also recommended to try to get the money back.
Do you wish to cancel the trip?
We recommend finding another flight to Iceland and to visit our beautiful country. Cancellations are always ich connected to some kind of cost that you might want to avoid. In regards to your booking with us nothing has changed. If you have a booking confirmation from us we are ready for you and look forward to greet you in Iceland. However if you should decide to cancel your whole trip please read our cancellation policy online: https://www.campericeland.is/en/information/conditions/
The Icelandic Government just sent this statement: